[self setTitle:nil];

I do not feel the slightest bit of remorse about posting this “bug report” that found its way into my inbox. After closing my eyes and muttering “serenity now” over and over I decided these horrible emails could be of some use to me.

Here is the email in question (sensitive bits removed):

Question, whenever I go into application using a productID, we would get a
Search Error!
no images found for productID
but when we use the other search, its okay.
I think its be happening a few days ago.
Plz Advise

I think it should be noted that productID is not redacted. No example was ever provided and yes those are “sentences” formed by an adult.

This is an example of users who do not want to use your software. All this user knows is that a tool they are forced to use is acting differently then they had expected. It turned out to be an incorrect product ID. The tool was acting properly. Despite this I have taken the opportunity to tune the error message to offer the user some suggestions as to what may have gone wrong.

The message was changed from (note the email was not even a copy and paste from the application as they subsituted the product ID for the word “productID”):

No images found for $productID.

To:

No images found for $productID.

• Please make sure the products ID typed is correctly.
• Try searching on the UPC number to confirm the product ID is in fact valid.

Whether or not this change will have an effect on the amount of poorly formed bug reports that flood my inbox I cannot tell. This report is a great example of a user who has to use your software, but also a great example of how you can improve your software.

Just because you have horrible users who turn you into more of a cantankerous asshole with email each does not mean you can not continue to improve the quality of your software.

I am impatiently counting the days until I no longer deal with this crap though.